Reading Your Meter.

Reading of water meters is an essential for billing of our eligible customers. Meter reading allows for accurate and acceptable invoicing of customers on the volume of water consumed. It also serves in validating the functional accuracy meters and identifying leakages in water supply system.

Meter reading can be carried out in 3 ways

  • Staff of PHWC
  • Automatic Meter Reading (AMR) Technologies
  • Trained Consumer

For customers to be able to read meters accurately its the obligation of the PHWC to educate customers on meter reading to promote a transparent and accountable business relationship.

How to locate your water meter?


It is generally located near the curb in front of your home or place of business in a direct line with the main outside faucet. It is housed in a concrete box usually marked “water.”

Carefully remove the lid by using a tool such as a large screwdriver. Please, do not use your fingers. Insert the tool into one of the holes and pry the lid off. Visually examine the area around the meter to make sure there are no harmful insects or other animals..


How to read your water meter?

It couldn’t be easier to read your water meter – and just like your gas or electricity meter, the row of numbers turn as you use more water.

The black and white numbers show how many cubic metres of water you’ve used, and we’ll calculate your bill using this reading: Because our charge is based on units of 100 cubic feet, the meter reader discards the last two numbers (the ones with the red background, because the are fractions of 100’s)


The red numbers show fractions of one cubic metre, and if you’re ever checking for leaks on your water pipes, it’s a good idea to read the red digits at frequent intervals to see if they’re going up when you’re not using any water – which could indicate a leak.

We’ll read your meter every six months to make sure you’re being billed the right amount – and if you have one of our new remote meters, we won’t even need to disturb you in your home to read the meter!

Appreciate water before you are thirsty! Appreciate all the good things before you need them!
– Mehmet Murat ildan


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